What it does
Fin Academy offers onboarding courses and webinars for deploying Fin and organizing Intercom support operations.
Fin Academy gives support managers and agents different entry points. A manager can study setup and operating practices, while an agent can learn the day-to-day support experience. The webinars add demonstrations and live questions to the course material. Begin with the responsibility you actually hold so that product setup does not displace the training your role requires.
Sources
- Fin Academy (Oct 26, 2026)