What it does
Bigin by Zoho is a CRM for small businesses that need customer pipelines, contacts and follow-up activities. It can connect sales with later customer-facing work through team pipelines. A single-user free edition includes 500 records; paid plans add more capacity and communication tools.
What the free edition covers
Bigin's Free edition includes one pipeline, three automations, contact and product management, and one booking page. Its 500-record allowance counts rows across pipelines, contacts, activities and notes, not just people.
| Edition | USD per user/month, billed yearly | Selected allowance |
|---|---|---|
| Free | 0 | One user; 500 records |
| Express | 7 | Three team pipelines; 50,000 records |
| Premier | 12 | Five team pipelines; 100,000 records |
Express adds email and WhatsApp Business integration. Premier adds stage-transition rules and advanced field types.
Separate sales from onboarding
Team pipelines let a small company keep a sales process separate from delivery or onboarding. Connected-pipeline automation tracks transitions, while tasks and product records remain linked to the customer work. Use Get Free CRM for the free edition, or a paid-edition trial. Spreadsheet import can bring in an existing customer list.
Strengths
- Separate team pipelines can track sales and onboarding
- Spreadsheet import and export support existing customer data
Watch out for
- The free 500-record allowance includes activities and notes as well as contacts
- Email and WhatsApp Business integration start on Express
Best for
- Small businesses moving beyond spreadsheet tracking
Sources
- Bigin pricing and editions (Oct 27, 2026)
- Bigin CRM features (Oct 27, 2026)