BigPanda

What it does

BigPanda is an agentic ITOps platform that uses AI to automate IT detection, triage, and resolution. It correlates events, adds context and root cause to incident tickets, and puts AI agents on L1 operations. It is built for enterprise IT operations, incident management, ITSM, and SRE teams.

BigPanda is an agentic IT operations platform. The site says it uses AI to automate IT detection, triage, and resolution, and that it aims to reduce downtime and costs. It lists platform parts such as AI Incident Prevention, AI Detection and Response, AI Incident Assistant, and an IT Knowledge Graph. It also names integrations with Jira and ServiceNow. The page describes putting AI agents on L1 operations and giving incident tickets context, root cause, and a recommended action. It mentions surfacing SLA risk before a breach. The site does not list prices or a free plan. It offers a demo and a contact link. Buyers should ask for a demo, check which integrations are supported, and confirm how the AI agents fit their existing ITSM workflows.