What it does
BrandBastion helps brands moderate social conversations, draft replies and track sentiment. Teams can keep approval in-house or have BrandBastion manage responses under agreed rules. Service fees follow the subscription or a separate agreement, and dashboard access requires a verified account.
Agent+ prepares responses using the post and thread, approved knowledge and brand rules. Your team approves the drafts before they are sent. Engage+ puts day-to-day responses in BrandBastion's hands under a playbook agreed in advance.
A product question that also contains an order complaint may need a public answer followed by a private message. Agent+ can draw on help articles, product pages and connected store information to prepare that response. Set rules for what can be answered publicly, which cases need a DM and when a person should take over.
| Package | Main scope |
|---|---|
| Reputation+ | Moderation, crisis alerts, listening, inbox and publishing |
| Agent+ | Adds contextual reply drafts and team approval |
| Engage+ | Adds managed responses, human review and escalation |
The packages include unlimited users and social assets. Fees are set before subscription or in a separate agreement. Free trials are available by agreement with BrandBastion. Account setup asks for your name, company, email and password; verify the email before opening the dashboard. Social assets can be connected later.
Strengths
- Replies can stay with your team or be managed under an agreed playbook
- Drafts use the conversation, approved knowledge and connected commerce context
Watch out for
- Agent+ requires your team to approve drafts; managed responses are part of Engage+
Best for
- Brands coordinating high-volume social moderation with a defined reply and escalation process
Sources
- BrandBastion | Social Media Engagement Solutions (Oct 25, 2026)
- Agent+ | Enhance Engagement and Efficiency | BrandBastion (Oct 27, 2026)
- BrandBastion Plans (Oct 27, 2026)
- Log In or Sign Up to BrandBastion (Oct 27, 2026)
- BrandBastion Platform Terms of Service (Oct 27, 2026)