Chatwize

What it does

Chatwize is an AI chatbot platform that automates customer service by answering questions based on your own content, such as your website, PDFs and knowledge base. You train it in a few clicks without a developer, and it answers customers in the language they write in, 24/7. It also supports human handoff, lead qualification and function calling to external APIs.

Chatwize is built for teams that answer the same support questions again and again. You connect your website or upload PDFs, Word and Excel files, style the widget with your colours, logo and tone of voice, then publish with one line of embed code. The bot answers recurring questions automatically and can hand a conversation to a person in one click without losing context. The company reports specific results from named customers, such as 91.8% of questions resolved automatically at Hypadvies and 36% of questions handled outside office hours at Innovi. Setup is described as taking about 10 minutes on average. The free plan includes 1,000 message credits, 1 chatbot, 1 AI agent, 500 MB storage and 250,000 training tokens, and paid plans start at €149 per month. Before choosing a plan, check message credit limits and which GPT models each tier includes. The quality of answers depends on the sources you provide, and the site says the AI answers only from those sources and cites them.