What it does
Commence is a CRM for accounts, contacts, leads and sales opportunities. Its sales tracking tools connect interaction history, follow-up activities, quotes and pipeline reports.
Use a Commence opportunity to keep the proposed sale and its follow-up together. Schedule an activity or appointment, retain emails and documents in the sales history, and attach the quote to the account or opportunity. The next action then sits beside the proposal being discussed.
The graphical pipeline shows deal progress. The report generator provides a closer look at the underlying information, while separate pipelines can follow different product lines or teams.
Three core editions
| Edition | Selected scope |
|---|---|
| Essentials CRM | Accounts, contacts and leads |
| Sales CRM | Opportunity and pipeline management |
| Enterprise CRM | Quotes, pricebook, custom reporting and workflows |
The published per-user subscriptions bill annually and require at least three users. Marketing, projects and customer service have separate packages. Get Started opens an enquiry route for access; include the quote and follow-up process the team needs when discussing the edition.
Strengths
- Quotes can be attached to customer accounts or sales opportunities
- Follow-up activities and interaction history sit alongside sales tracking
Watch out for
- Subscriptions require at least three users and annual billing
Best for
- Small sales teams keeping proposals and follow-ups linked to customer accounts
Sources
- Commence official product and access information (Oct 27, 2026)
- Commence sales tracking (Oct 27, 2026)
- Commence access enquiry (Oct 27, 2026)
- Best CRM Software Small Business | Commence Corporation (Oct 25, 2026)