What it does
Connect Frontline Chat and Calling provides one-to-one and group messaging and calls for frontline workers, with photos, videos, voice notes, polls, and pinned messages. The vendor says access is synchronized with HR data, groups can be assigned by role, and personal phone numbers remain private.
Keep workforce messages out of personal accounts
The Chat and Calling module covers one-to-one and group messages, calls, reactions, voice notes, photos, videos, polls, and pinned messages. Connect Frontline says access can be synchronized with HR data and groups assigned by role, while personal phone numbers remain private. Its page also lists usage visibility, including channel and group activity, and moderation tools such as word filters.
Price the chat module separately from identity access
Connect Frontline's pricing page lists Chat and Calling at £2 per user per month when billed yearly. The same page separately lists the Core identity and access platform at £3 per user per month billed yearly, so buyers should confirm which components are needed for their setup rather than assuming the chat rate covers every service. The vendor describes Chat and Calling as usable alongside existing workplace platforms. No HR connector, message, or call was tested.
Strengths
- One-to-one and group messaging and calls are offered with photos, videos, voice notes, polls, and pinned messages.
- Role-based groups and access can be synchronized with HR data, avoiding manual membership maintenance.
- The vendor says personal phone numbers remain private and lists usage reporting and moderation tools.
Watch out for
- The published £2 rate for Chat and Calling is billed yearly; a monthly rate was not shown on the pricing page.
- The pricing page lists the Core identity and access platform separately, so the total package needed should be confirmed.
Best for
- Frontline workforces that need managed group messaging without sharing employees' personal numbers
- Organizations seeking HR-synchronized access and role-based chat groups alongside existing workplace systems
Sources
- Employee Chat and Calling | Connect Frontline (Oct 25, 2026)
- Pricing | Connect Frontline (Oct 25, 2026)