What it does
Convirza combines call tracking and conversation analytics for marketing and sales teams. It analyzes lead quality, call handling and outcomes, with adjacent routing, follow-up, messaging and voice-agent capabilities.
Convirza's Call Back report brings unanswered and missed-opportunity calls together. It is useful for reviewing an enquiry that showed interest but did not reach the intended outcome.
Open Reports and choose the report from its dropdown. The Filters control opens the available criteria; selecting a group narrows the campaigns and tracking numbers you can choose. Click Refresh after changing filters or time zones. Where recording access is enabled, Play Conversation in the Action column lets you hear the call. To take the result away, choose Download and the report type, then follow Schedule History to its status and downloadable file. Saved filters can be reused.
Account access uses an individual login. New users receive a temporary password and set their own on first login. Conversation analysis needs a call at least 30 seconds long.
| Call-tracking plan | Charging arrangement |
|---|---|
| Starter | Monthly subscription plus number, recording and messaging usage |
| Agency | Higher monthly fee with lower published number and recording rates |
| Enterprise | Custom base and usage rates |
All list unlimited tracked phone leads. That allowance does not cover unlimited recording or AI processing: transcription, scoring, sentiment and intent have separate per-minute charges. Voice agents and business-phone packages are additional parts of the platform. API access uses an administrator account and is limited to 30 requests per minute per account or IP address.
Strengths
- Connects campaign sources with conversation quality and agent scorecards.
- Surfaces potential missed opportunities for targeted review.
Watch out for
- Unlimited tracked leads do not include unlimited recording or AI-analysis usage.
- Different conversation-analysis operations carry separate usage charges.
Best for
- Call-driven businesses investigating lead sources and missed sales opportunities
Sources
- Convirza pricing (Oct 27, 2026)
- Convirza reports, filters and downloads (Oct 27, 2026)
- Introduction, dashboard and authentication (Oct 27, 2026)
- API Request Instructions (Oct 27, 2026)
- Convirza - Conversation Analytics® and Call Tracking (Oct 26, 2026)