Debenhams

Debenhams combines its own fulfilment with partner-brand selling, a distinction that matters after a purchase. The returns page identifies directly fulfilled items by their seller label; other items follow the relevant concession brand's process. If a basket includes several partners, returns need to go to the appropriate supplier. The site does not offer an ordinary exchange facility: its stated route is a return followed by a new order. Start by identifying who supplied the item, then use the matching return instructions. Fashion, home and beauty browsing remains broad, but the seller relationship is the practical detail to retain.

Return fees apply, and selected large-appliance collections carry an additional charge. Check the current amount and supplier instructions before placing an order that may need to go back.