What it does
Delacon combines call attribution, call management and speech analytics. Dynamic tracking numbers connect inbound calls with campaigns, referral and landing-page information, while recordings, transcripts and integrations add context about the resulting customer interaction.
Delacon connects phone enquiries with marketing sources, ads and landing pages. Its call records can sit alongside recordings, transcripts and speech analysis, giving a receiving team more context than a campaign's call count alone. Call routing and failover are part of the wider product family.
Export the calls behind a campaign
Open Call Log and choose a date range. Beneath the date controls, select Filter to add conditions such as Source, Keywords or Call Status. Conditions can use AND or OR, so you can narrow the report to calls from a particular source with an answered status. Add the conditions and select Save to apply them. Use CSV to download the call records; Clear Filters removes the saved filtering.
Integrations can pull records through Delacon's API. The Master API key is under Settings, but only Master and Agency logins can see it. A standard User login cannot retrieve that key.
Billing combines a monthly charge for each tracking number with per-minute call charges. Delacon documents rolling 30-day contracts and discounted 12-month arrangements. If a contract includes a minimum monthly spend, a shortfall is added to the next invoice. Japan's published example is JPY 32,500 per month for five 0120 numbers, assuming 100 visitors per hour, three-minute visits and 100 monthly calls averaging three minutes. That is a regional worked example, not a universal tariff.
Strengths
- Connects inbound call records with marketing-source and landing-page context.
- Supports filtered call-log exports and API access for connected reporting.
Watch out for
- An agreed minimum monthly spend can create a charge even when number and call usage is lower.
- Only Master and Agency logins can view the Master API key.
Best for
- Businesses connecting campaign-driven phone enquiries with call records and conversation analysis
Sources
- Call Tracking & Call Analytics Software | Delacon (Oct 27, 2026)
- Delacon Japan: Setup and Pricing (Oct 27, 2026)
- Payment and Subscription Terms | Delacon (Oct 27, 2026)
- Minimum Monthly Spend | Delacon (Oct 27, 2026)
- API Key | Delacon (Oct 27, 2026)
- Call Log: Using Advanced Filters | Delacon (Oct 27, 2026)
- Download a CSV File with Call Records | Delacon (Oct 27, 2026)
- Delacon | Call Tracking, Call Management & Speech Analytics Software (Oct 26, 2026)
