What it does
direct supports 1:1 pairs, private group chats, and open chats across an organization. Its official feature page describes read receipts, mentions, scheduled messages, guest access, and chat tools for frontline coordination. The plan page lists a free tier for up to 10 users and Basic at ¥7,200/month; published prices are tax-exclusive.
direct is tailored to organizations coordinating field and frontline work, where a simple chat can include workers outside a central office. Pair chats and private groups support focused coordination, while open chats allow broader company discussion. Read receipts, mentions, scheduled messages, and guest access add operational detail. The plan page lists a free tier for up to ten users and Basic at ¥7,200/month, excluding tax. Larger deployments have separate arrangements, so teams should confirm limits and terms for their organization size.
Strengths
- Supports 1:1, private group, and organization-wide open chats.
- Includes read receipts, mentions, scheduled messages, and guest access for field coordination.
Watch out for
- The product is especially oriented to field and frontline teams.
- Published plan prices exclude tax, and larger deployments use separate arrangements.
Best for
- Frontline organizations coordinating staff and external partners by chat
- Teams that need open organization-wide chat and guest participation
Sources
- 【公式】現場のDXにビジネスチャット「direct（ダイレクト）」 (Oct 25, 2026)
- トーク - ビジネスチャット「direct」 (Oct 25, 2026)
- 料金プラン - ビジネスチャット「direct」 (Oct 25, 2026)