What it does
Disqua team chat includes channels, direct messages, read-only announcement channels, threads, reactions, mentions, search, file sharing, link previews, presence, typing indicators, and read receipts. The product can convert chat messages into helpdesk tickets, but the vendor says teams can use it purely for team communication. Its pricing page lists Free, Pro, and Business tiers, with Enterprise custom pricing.
Disqua focuses on small-team messaging and adds a helpdesk connection for conversations that need an owner or follow-up status. The team-chat page describes channels, DMs, threads, reactions, mentions, search, file sharing, presence indicators, and read receipts; message-to-ticket conversion is part of the wider product. The pricing page lists Free, Pro at $4 per user per month, and Business at $7 per user per month on annual billing, while Enterprise is custom. Mobile use is currently through the responsive web app; native iOS and Android apps are described as in development. That caveat is important for teams that require installed mobile apps. I reviewed the public pages but did not test messaging or ticket conversion.
Strengths
- Channels, threads, DMs, and presence features support team communication.
- Messages can be turned into helpdesk tickets when a follow-up needs tracking.
- The pricing page publishes free and paid per-user tiers.
Watch out for
- Native iOS and Android apps are still in development; mobile currently uses a responsive web app.
- The product bundles helpdesk functionality that may not be needed by teams seeking chat alone.
Best for
- Small teams that want chat with an optional path to support-ticket tracking
- Organizations comfortable using responsive web chat on mobile devices
Sources
- Team Chat Software for Small Teams — Disqua (Oct 26, 2026)
- Pricing — Disqua | From $0/mo, Helpdesk from $15/agent (Oct 26, 2026)