Doks.ai

What it does

Doks.ai is an AI support chatbot that syncs with your website, documentation or knowledge base to answer user questions. You can train it on website URLs, an XML sitemap, pasted text or documents. It embeds as a floating button or a custom trigger in docs, and it can show lead forms or create support tickets inside the chat window.

Doks.ai fits teams that already have public documentation or a help centre and want to answer repeat questions without adding staff. You point it at website URLs, an XML sitemap or pasted text, then embed the bot on your site or in your docs. The chat can hand off to a human, show lead forms or open a support ticket. The site says its tests show the bot can handle 40 to 70 percent of support tickets on its own. By default it uses GPT-3.5 Turbo, and GPT-4 is listed as coming soon on the Ultimate and Enterprise plans. One message credit equals one GPT-3.5 Turbo message, so check how credits map to your traffic before you commit. A 7 day free trial gives you one chatbot with 20 message credits, 400,000 characters and 1 lead form. Paid plans start at $19 per month billed monthly for 2,000 message credits, 2 million characters per project and 2 projects. The site says there are no refunds, but you can cancel at any time.