What it does
Feedbackly creates and distributes surveys through terminals, links, QR codes, web widgets, email and SMS. Results support customer experience measurement, including optional emotional-experience questions. Subscription plans differ in users and annual response capacity, with a 14-day trial available.
Prepare a Feedbackly survey for the place where people will answer it. In Surveys, select Create a New Survey, then choose a template or start from scratch. Name it, assign its unit and save. Add languages with the plus button near the upper left. Most touchpoints let the respondent choose the language; the web widget instead follows the browser language.
For a shared iPad terminal, set both the question timeout and final-screen timeout. The first resets an abandoned questionnaire; the second controls how long a completed survey's message stays before the next person can start. Save and preview the terminal, mobile, desktop or widget view before selecting a distribution touchpoint. Launch immediately with confirmation or schedule a start.
Plans billed monthly
| Plan | Monthly price | Responses per year | Users |
|---|---|---|---|
| Single | EUR 249 | 5,000 | 1 |
| Pro | EUR 499 | 20,000 | Unlimited |
| Custom | Quote | Unlimited | Unlimited |
Annual billing is also available. Plans include unlimited surveys and touchpoints. A response counts when someone answers at least one question, even if they stop before the end.
Responses above the allowance are still recorded, but access to the excess requires an upgrade. SMS needs extra credits, while integrations and API access on Pro carry additional charges. Begin with the 14-day account trial; own-iPad collection uses the Feedbackly app, and dedicated hardware can also be leased.
Strengths
- Separate timeouts handle abandoned and completed kiosk sessions
- Previews reflect the intended survey touchpoint
Watch out for
- Responses above the subscription allowance are recorded but restricted until an upgrade
Best for
- Teams deploying one questionnaire across shared kiosks and digital channels
Sources
- Feedbackly - Reveal how customer emotions impact your business (Oct 25, 2026)
- Feedbackly pricing (Oct 27, 2026)
- How to create a survey (Oct 27, 2026)