What it does
Firmao combines customer records, opportunities, tasks and business documents. Website chat, callback requests and contact forms feed inquiries into its customer relationship management (CRM) workflow. A fourteen-day trial precedes paid per-user access, with several billing terms available.
Add Firmao's website scripts for live chat, callback requests or contact forms. A visitor can request a call at a convenient time; form messages arrive in email within Firmao. Assign enquiries to the staff who will respond and retain the communication history with the customer.
Plans for enquiry handling
| Plan | EUR/user/month, one-month term | EUR/user/month, twelve-month term | Selected scope |
|---|---|---|---|
| Standard | 21 | 16 | Customers, tasks, email and business documents |
| Professional | 39 | 30 | Live chat, callback, sales opportunities and document templates |
| Enterprise | 75 | 56 | Campaigns, process automation and wider integrations |
Prices are net. Three- and six-month terms are also available. Professional is the relevant starting point for the combined website-contact and sales-pipeline workflow.
Try for free opens a fourteen-day account; the business team uses Log in to return to the CRM. Extra storage, connected mailboxes and custom work can add charges.
Strengths
- Website enquiries can be assigned to employees with communication history
- Live chat, callback and contact forms offer different ways to start a conversation
Watch out for
- The combined callback, live-chat and sales-opportunity scope requires Professional or higher
Best for
- Businesses organizing website inquiries alongside customer records and sales work
Sources
- Pricing | Firmao (Oct 27, 2026)
- Customer service | Firmao (Oct 27, 2026)
- Firmao CRM - Online Business Management Software (Oct 26, 2026)
- CRM | Firmao (Oct 26, 2026)