Front AI

What it does

Front AI provides conversational AI, voice, and email automation for customer service. Its reChanneld tool helps customers choose the best service channel for their request. The company operates in Finland, Sweden, and Denmark.

Front AI focuses on automating customer service channels. The site lists conversational AI for chat, voice automation for calls, and email automation. Its reChanneld tool is an AI assisted channel strategy tool that helps customers pick the best channel for their request. Front AI reports over 50 clients and says it is a leader in AI based customer service automation in the Nordics. The site also states that over 3,500,000 conversations are automated every year and over 300 full time employees have been saved from customer services. A news item notes that Digital Workforce acquired the Agentic AI for customer service business from Front AI, and a later item says Front AI completed the divestiture to become a pure play B2B SaaS company. Pricing is not published. The only pricing related action on the page is a Book a demo link, so details require contacting the company. The site does not state whether a free plan, API, or account signup is available.