What it does
Gainsight PX provides feature instrumentation, paths, funnels and segmentation alongside targeted engagements and surveys. Product-usage data can connect with customer-success or CRM context for broader analysis.
Gainsight PX combines product-usage analysis with in-app guides and surveys across web, mobile and desktop products. A funnel can show where a feature journey loses users before a team decides whether to change the interface or add guidance.
In Analytics > Funnel > Create Funnel, set the audience and add steps using page views, features, custom events or engagement activity. The default audience filter uses activity in the last 30 days, so adjust it when the question needs another population. Steps can span products and channels.
Choose First Journey or All Journeys, set the date range and timeout, and decide whether completion can cross sessions or must happen within one session. Results show completion, drop-offs and average or median time. Select the traffic or drop-off details to inspect users; the funnel menu can export the selected step's user data as CSV.
PX uses a paid subscription arranged through Gainsight's pricing team, with a free-trial route available. An administrator invites colleagues under Administration > User Management > Add User and assigns their product permissions. Invitation links expire after seven days.
Strengths
- Combines feature-usage analysis with targeted feedback and guidance.
- Supports product instrumentation across several runtimes.
Watch out for
- Funnel creation and editing depend on the user's assigned permissions.
Best for
- Product teams investigating feature adoption across defined user groups
Sources
- Gainsight PX quoted access and trial route (Oct 27, 2026)
- Gainsight PX funnel setup, controls and export (Oct 27, 2026)
- Gainsight PX account invitations and roles (Oct 27, 2026)
- Gainsight PX subscription fees and plan terms (Oct 27, 2026)
- Product Experience Platform | Enhance User Adoption with Gainsight (Oct 25, 2026)