What it does
Helpable combines a knowledge base with procedures, SOPs, and employee training. Its knowledge-base workflow can draft articles from a team's files and links, lets staff review drafts, and supports internal-only articles as well as branded public help-center content on a team's domain.
Turn source material into reviewed internal or public articles
Helpable describes a simple knowledge workflow: provide the team's files and links, let its AI writer prepare a first draft, review that draft, and publish it either as internal material or to a branded public help center. The product page also describes unanswered team questions and help-center searches as ways to identify gaps in the knowledge base. This is useful for small teams that need both employee guidance and customer help content without maintaining separate authoring tools.
The knowledge base is bundled with procedures and employee-training features, so it is broader than a standalone wiki. The pricing page advertises a 14-day trial and subscription plans; exact fees are omitted here because currency and billing selections vary on the page.
Strengths
- The product explicitly supports both private team articles and a public help center on the team's own domain.
- AI-generated drafts are presented for human review, and unanswered questions/searches can reveal missing content.
Watch out for
- Teams seeking only a wiki may not need the adjacent SOP and employee-training modules.
Best for
- Small teams that want one reviewed knowledge base for internal procedures and customer help
Sources
- Knowledge Base Software for Small Teams | Helpable (Oct 25, 2026)
- Pricing | Helpable AI knowledge base software (Oct 25, 2026)