Thematic

Thematic analyzes existing customer feedback from surveys, reviews and support systems. It connects comments with dates and other fields, so a theme can be examined by location, product or customer group.

For a manual addition, prepare a CSV or XLSX in the accepted dataset format and open Manage data. Your account needs upload permission for that dataset. Further uploads need a Unique ID column. Drop the file into its upload area and wait for confirmation before leaving.

To produce a comparison table, use the download icon in Analysis and choose Download table data. Set filters such as date, location or theme. Under Rows, select how results should be grouped; choose the metrics, such as response count, volume, impact or score, then press Update to preview. Download creates the CSV. This can give a service team a table of delivery-related themes by month without copying values from charts.

Foundation is an annual subscription with up to 25,000 comments and three datasets. Enterprise uses a custom proposal. A comment is an individual review, response or interaction; a dataset is its connected source or file. One-click integrations and CSV uploads carry no additional integration fee, and API or secure file-transfer routes are available. The vendor recommends at least 2,000 rows of written feedback for best fit and offers a custom demo or a paid pilot.