What it does
Glassbox provides digital-experience analytics for web and mobile, including session replay, journey analysis, funnels and interaction maps. Its platform also presents error and struggle analysis.
In Funnel studio, drag technical events or user interactions into the steps you want to examine. Segment the result by device, operating system or location, then open related replays to inspect what happened before users left the flow. Because the analysis uses already captured events, a new funnel can investigate earlier activity.
Package allowances differ:
| Package | Monthly sessions | Replay coverage | Replay retention |
|---|---|---|---|
| Production Operation | 2 million | 100% | 1 month |
| Marketing/Business | 3 million | 10% | 3 months |
| Product | 3 million | 10% | 3 months |
Contact sales for a quote based on the package, session volume and retention period. The comparison includes mobile support and unlimited users across all three packages. Analytics retention is separate from replay retention, so choose the period for each when discussing a deployment.
Strengths
- Technical events such as server requests and display errors can be included in funnels.
- Defined business flows can be monitored after the initial investigation.
Watch out for
- The Marketing/Business and Product packages include replay coverage for 10% of sessions.
Best for
- Teams investigating digital customer journeys across web and mobile
Sources
- Glassbox: Digital Customer Experience Analytics (Oct 27, 2026)
- Glassbox Plans and Pricing (Oct 27, 2026)
- Glassbox Funnel Analysis (Oct 27, 2026)