Gorgias

What it does

Gorgias brings an AI Agent and a shared helpdesk inbox into one platform for ecommerce support. It handles email, chat, SMS, WhatsApp, Instagram, and Facebook in one view, with live Shopify data and customer context inside each conversation. It also connects to 300+ integrations such as Klaviyo, Recharge, and Yotpo.

Gorgias is built for ecommerce teams that want AI and a helpdesk in the same place. The AI Agent and the inbox share context, so a conversation can move from automation to a human agent without losing order or customer details. The platform is tied closely to Shopify: orders, customers, and products appear inside the ticket, and the company says it powers customer conversations for 40% of Shopify brands. The pricing page states that the AI Agent is on every plan and that you pay only when it resolves a conversation, while the helpdesk scales from 50 to 5,000 tickets a month and is not priced per agent. Voice and SMS are add-ons with pricing based on call and text volume. A buyer should confirm that the channels and integrations they need are covered and check how AI resolutions affect cost. The homepage also lists 300+ integrations and a native Shopify connection, which matters most for stores already on that platform.