What it does
HelpCrunch Knowledge Base is a customer-facing help center within the broader HelpCrunch support platform. Its official page describes categorized public articles, custom domains, SEO settings, multilingual content, widget search, and article analytics. The knowledge base is not sold separately; the platform lists subscription plans beginning with Basic at $15 per team member per month, Pro at $25, and an Unlimited package at $620 per month, with a 14-day trial.
HelpCrunch Knowledge Base helps customer-support teams publish articles that can be found through a help center or support widget. The official product page describes categories, a custom domain, SEO controls, multilingual content, in-widget search, and article analytics. Because it is connected to the company's broader support platform, help articles can sit alongside customer-service conversations rather than in a separate wiki product.
The knowledge base is included in HelpCrunch subscriptions rather than offered as a standalone license. The official pricing page lists Basic from $15 per team member per month, Pro from $25 per member, and Unlimited at $620 per month; the platform also offers a 14-day trial. I reviewed the HelpCrunch knowledge-base and pricing pages; I did not create a help center or test multilingual publishing.
Strengths
- Public articles can be organized into categories and found through a searchable support widget.
- Custom domains, SEO settings, multiple languages, and usage analytics support customer-facing documentation.
Watch out for
- The knowledge base is bundled with the wider customer-support platform and is not priced as a separate product.
Best for
- Customer-support teams publishing help articles next to live support conversations.
- Organizations that need a multilingual, branded help center with article search and analytics.
Sources
- Knowledge Base Software | HelpCrunch (Oct 25, 2026)
- AI-driven. Omnichannel. Built for growth. | HelpCrunch (Oct 25, 2026)