What it does
HelpSite organizes articles into categories and collections for public support content and private team documentation. Its official feature page describes search, multiple knowledge bases, version history, and AI assistance that can answer from existing articles or draft a knowledge base from supplied sources for review. The pricing page lists Starter at $49/month or $490/year, Pro at $99/month or $990/year, and Max at $199/month or $1,990/year; annual plans include two months free.
HelpSite fits teams that need one maintained article system for customer help and internal procedures. Authors organize content into categories, set public/private access, and use search to help readers retrieve answers. AI-assisted generation can propose categories and article drafts from existing sources, while a human reviews material before publication. The pricing page shows flat plan pricing rather than per-seat billing: Starter includes three team members, Pro fifteen, and Max unlimited. Annual prices are $490, $990, and $1,990, with monthly rates of $49, $99, and $199; the vendor offers a 14-day trial. Pro adds an AI chatbot and API/MCP access, while Max adds assignment and review workflows.
Strengths
- Supports public, private, and hybrid knowledge bases with article search and version history.
- AI-generated drafts are based on existing sources and remain reviewable by the team.
Watch out for
- Starter and Pro limit the included number of contributing members.
- This is a focused help-center and SOP system rather than a freeform collaborative wiki.
Best for
- Support teams maintaining public help articles and internal SOPs together
- Teams that need searchable knowledge bases with editorial ownership and review
Sources
- Smart AI Knowledge Base Software for Teams and Customers | HelpSite (Oct 25, 2026)
- Simple, scalable pricing plans | HelpSite (Oct 25, 2026)