What it does
HROne connects employee records, attendance, payroll and workforce processes. Its helpdesk routes questions to named departments or people and keeps the discussion in a ticket. Helpdesk is included in the Enterprise package.
An equipment problem and a missing payslip need different owners. Set ticket policies, working hours and assignment rules for the relevant department or person. Priority can determine the ticket holders, including more than one resolver. Define escalation for requests that exceed their resolution deadline. Employees and resolvers discuss the issue inside the ticket; employees can reopen an unsatisfactory resolution and rate it after closure. Ageing, open counts and tags show where requests accumulate.
Plan scope
| Plan | Included scope |
|---|---|
| Basic | Core HR, attendance, payroll, mobile access and reports |
| Professional | Adds confirmation, transfers, separations and policy acknowledgements |
| Enterprise | Adds recruiting, performance, engagement, expenses, assets and Helpdesk |
Basic and Professional use a fifty-user base plus additional-user charges. Enterprise is quoted, and a separate startup offer serves smaller teams. Billing begins at go-live. Cancellation requires two months' notice; enterprise implementation may cost extra.
Employees need an active HROne account. Organizations using its TeamsBot must also ask HR to enable that service before submitting helpdesk requests through Microsoft Teams.
Strengths
- Priority and assignment rules give requests defined owners
- Employees can reopen tickets when the original resolution is insufficient
Watch out for
- Helpdesk requires the Enterprise package
- Ending a subscription requires two months' advance notice
Best for
- HR operations teams routing employee questions across departments
Sources
- HR Software Pricing Plans & Cost Guide | HROne (Oct 27, 2026)
- Helpdesk - Best Helpdesk Software In India With 4.9 Rating | HROne (Oct 27, 2026)
- Home Page - TeamsAuthSSO (Oct 27, 2026)
- HRMS Software & Payroll SaaS Application For Enterprises | HROne (Oct 25, 2026)