What it does
Intershop combines B2B commerce, product and content management, customer self-service, and order operations. Its cloud packages provide different scope for buying workflows, service tools, and multichannel fulfillment.
Intershop Order Management can combine orders from shops, marketplaces, EDI, and sales teams. Routing rules use inventory, cost, delivery time, and other business priorities to assign the work. Map the fulfillment locations and decide who handles exceptions before automating that choice. Order, payment, shipment, and return history give service staff a way to follow the same lifecycle.
Choose a subscription around both the buying process and the downstream operation:
| Package | Included scope to consider |
|---|---|
| Essential | Commerce, content and product information, customer-specific catalogs and price lists, and REST APIs |
| Advanced | Adds quotations, purchasing limits, approvals, order templates, and customer-service tools |
| Professional | Adds Order Management, including order capture, routing, and returns |
Premium round-the-clock support is an additional option. Request rates for the package and support arrangement you need.
Commerce Management users log in with access defined by their organizational roles. Assign those roles around each department's work so buyers, service staff, and administrators see the appropriate functions.
Strengths
- Orders from several sales channels can share a fulfillment process
- B2B purchasing controls include quotations, limits, and approvals in Advanced
Watch out for
- Order Management is included in Professional rather than every package
- Premium round-the-clock support is an additional option
Best for
- Manufacturers and distributors connecting business purchasing with complex fulfillment
Sources
- Global leader in B2B e-commerce - Intershop Communications AG (Oct 26, 2026)
- Intershop Order Management (Oct 27, 2026)
- Intershop Subscription Models (Oct 27, 2026)
- Organization Concepts | Intershop Knowledge Base (Oct 27, 2026)