What it does
IT Glue is an IT documentation and knowledge-management platform for IT service teams. Its product pages list structured documentation, relationship mapping, runbooks, knowledge-base and SOP content, version control, access controls, audit history, templates, and import/export tools.
Document IT environments with linked operational knowledge
IT Glue is designed around documenting IT systems and service delivery rather than maintaining a generic company wiki. The feature page lists relationship mapping, runbooks, knowledge-base and SOP content, access control, immutable audit trails, version rollback, search, and template libraries. These capabilities support technicians who need to connect a documented procedure or asset to the wider client environment and preserve a history of changes.
The vendor also offers related products such as Network Glue and MyGlue, so this entry is limited to IT Glue's documentation platform. Current plan fees and deployment details were not verified; no IT Glue workspace was configured.
Strengths
- The official feature page combines documentation, runbooks, knowledge-base content, version history, and access controls for IT operations.
Watch out for
- The product is specialized for IT service documentation and includes adjacent asset/password-management workflows that may be unnecessary for non-IT teams.
Best for
- Managed service providers and IT teams documenting client systems, procedures, and operational knowledge
Sources
- IT Glue - Truly Powerful IT Documentation Software (Oct 25, 2026)
- Features | IT Glue (Oct 25, 2026)