What it does
Kapiche connects customer conversations from existing systems and analyzes themes, contact reasons and sentiment. Customer-experience, support and product teams can combine text with structured fields, then carry results into business reporting. Paid plans distinguish project capacity and Creator, Explorer and Viewer roles.
From a file to a project
On your Kapiche site, choose Create Project and Upload data from .csv or xlsx file. The upload check looks for named columns and sufficient text, recommending at least 250 rows. Check the detected data types, assign a unique ID to handle duplicate records and choose a translation language if needed.
Proceed to the project settings, where you can configure available AI enrichments, personal-information redaction and how to handle invalid dates. Review the suggested dataset description and the question represented by each text field, then finish creating the project. An Analysis is the next stage after the project exists.
Plans and access
| Plan | Rows per project | Fields per project | Creator / Explorer seats |
|---|---|---|---|
| Bronze | 50,000 | 10 | 2 / 5 |
| Silver | 100,000 | 20 | 4 / 10 |
| Gold | 250,000 | 30 | 6 / 15 |
| Custom | Agreed capacity | Agreed capacity | Agreed capacity |
All four include unlimited Viewer seats. Bronze has an advertised monthly starting fee; the other plans are quoted by sales. Creator and Explorer capacity remains limited even when many colleagues can view results.
For automated reporting, the Export API, a connection for software to retrieve analysis data, supplies CSV or Parquet. An administrator must create a token and enable the API for the relevant analysis, with customer access approved by Kapiche. Each request can return up to 50,000 documents, so larger exports need successive requests.
Strengths
- Accepts text and structured fields from CSV or Excel uploads.
- Exports enriched analysis data in CSV or Parquet for other reporting systems.
Watch out for
- Creator and Explorer seats remain limited despite unlimited Viewer access.
- Per-project row and field capacity varies by plan.
Best for
- Customer-experience and support teams adding conversation analysis to existing business reports
Sources
- Kapiche pricing (Oct 27, 2026)
- Creating a project and uploading data (Oct 27, 2026)
- How to use the Export API (Oct 27, 2026)
- Kapiche | Customer Intelligence for CX, Support and Product Teams (Oct 26, 2026)
- Kapiche | Integrations (Oct 26, 2026)