What it does
Khoros brings together Aurora AI for community operations and Iris AI for social publishing, listening and customer care. Teams use permissions, approval stages and queues to coordinate member and public conversations. Access uses a company account under a subscription agreement, with standard terms billing annually in advance.
A social post and its replies can involve different teams. Iris combines campaign calendars and publishing approvals with inbound queues, routing and reply templates. Marketing and care staff can keep the conversation's context when a campaign response becomes a service question. Iris brings the former Care and Marketing products into one environment.
Aurora handles the owned community through forums, knowledge, ideas, events and groups. Reputation and member-lifecycle controls support participation. Answer Assist offers cited responses to unanswered questions, with moderation and orchestration tools for staff. Khoros says Classic and Aurora share their backend and data model, allowing content, roles and configurations to carry over; new customers start with Aurora.
Arrange the deployment with Khoros and identify who approves posts, handles cases and manages community roles. The company account requires an administrative username and password; individual user credentials cannot be shared. Standard terms bill subscription fees annually in advance, with the amount and licensed scope specified in the agreement. Usage beyond that scope can incur additional charges.
Strengths
- Publishing approvals and inbound care queues share the Iris environment
- Aurora combines community content types with member-lifecycle controls
Watch out for
- Standard subscription terms bill annually in advance and charge for excess licensed usage
Best for
- Enterprise teams coordinating an owned customer community with social publishing and care
Sources
- Khoros (Oct 26, 2026)
- Khoros Iris AI (Oct 27, 2026)
- Khoros Aurora AI Community Platform (Oct 27, 2026)
- Khoros Customer Agreements (Oct 27, 2026)
- Khoros Software as a Service Terms and Conditions (Oct 27, 2026)