What it does
KnowledgeBase is a hosted help-center and internal knowledge-management product from Text Inc. Its official pages describe public help centers, internal knowledge bases, article visibility controls, and analytics. The pricing page lists the service at $59 per month or $49 per month with annual billing; additional knowledge bases are listed from $24.99 per month or $21.99 per month annually.
KnowledgeBase is designed to turn support documentation into a managed, searchable help resource. The official features page describes public customer help centers as well as internal knowledge management, with visibility controls for articles and analytics to review how the content is used. That makes it relevant both to customer-facing support teams and organizations that want a shared internal reference library.
The pricing page lists a plan at $59 per month or $49 per month when billed annually, with additional knowledge bases starting at $24.99 monthly or $21.99 monthly on annual billing. The site says one knowledge base is included in the main plan. The product name is generic, so the Text Inc. vendor and official domain are important for identifying this listing. I reviewed the official features and pricing pages; I did not create a help center or test article permissions.
Strengths
- Supports both public help centers and internal knowledge bases with article visibility controls.
- Analytics can help teams review usage of their knowledge content.
Watch out for
- The product name is generic, and additional knowledge bases add a separate recurring charge.
Best for
- Support teams publishing customer-facing help content and monitoring its use.
- Organizations that want public and internal knowledge content under one account.
Sources
- KnowledgeBase Features - KnowledgeBase (Oct 25, 2026)
- Pricing - Start for Free | KnowledgeBase (Oct 25, 2026)