Kustomer

What it does

Kustomer is an AI-native customer service platform and CRM. It brings CRM data, omnichannel support, workflows and automation, reporting and analytics, and integrations together on one platform. The company says it is trusted by more than 600 B2C and B2B companies.

Kustomer is an AI-native customer service platform and CRM. The homepage lists CRM, omnichannel support, workflows and automation, reporting and analytics, and integrations as core capabilities. It also describes AI that reasons through complex workflows and a Concierge capability that resolves complex requests across every channel using full customer context. The site says the platform is trusted by more than 600 B2C and B2B companies. Pricing is not published. The pricing page states that every CX team's setup is different, so the company does not post one-size-fits-all pricing. Instead, you complete a two-minute assessment to estimate annual cost savings, ROI and payback period, and hours agents could save, then speak with someone who can build out exact pricing. The pricing page also notes that Kustomer Voice, including talk, SMS, and transcription, and WhatsApp pricing is pay as you go. The homepage does not state whether a free plan, free trial, or account signup is required, and it does not state whether the software is open source. The homepage mentions a Developer link and an API integration in a sample conversation, but it does not describe API access in detail. Buyers who need published prices or self-serve signup should ask the vendor directly.