Medallia

Choose the delivery path before building a Medallia feedback program. In an email-to-web journey, Medallia validates and samples imported invitation data, creates survey links and delivers the emails. In the web-survey journey, an external sender receives the personalized links. Medallia cannot track that sender's delivery, bounce or reminder status unless additional metadata is supplied.

A completed survey updates the existing invitation record. Qualifying answers can create alerts progressing from New through In progress to Closed; overdue and escalation states depend on configuration. Customer or transaction details can be appended to that record without another survey.

Admin Suite provides survey design, translations, targeting conditions and distribution controls. Ask Now adds temporary questions to an existing survey. Teams can restrict reports by role and use staging environments to check program changes before applying them to the live setup.

How Medallia charges

An Experience Data Record represents a discrete customer or employee interaction and its associated data. Annual tiers use these records rather than separate user-seat charges. The platform price includes unlimited users, reporting, analytics, workflows and collection across channels.

Use Talk to sales on the pricing page for a quote, or request an Admin Suite demonstration to discuss survey administration and follow-up requirements.