What it does
Odoo CRM manages leads, sales opportunities, planned activities and team pipelines. Its One App Free option includes unlimited users on Odoo Online. Paid all-apps plans expand the system, with custom modules and external API access in the Custom arrangement.
Odoo CRM lets sales teams use their own pipeline stages and keep calls, planned activities and email context with an opportunity. Review the next activity alongside the stage to see what needs doing. Lost-reason analysis helps investigate deals that did not close.
Standalone CRM or a wider Odoo system
| Plan | CRM access and scope |
|---|---|
| One App Free | One selected app and required dependencies; unlimited users on Odoo Online |
| Standard | Paid access to all apps on Odoo Online |
| Custom | All apps with external API access, customization and alternative hosting choices |
Adding an independent app changes the single-app free arrangement. Required dependencies are included, so they do not count as a separately chosen application. A team using CRM alone can stay within that scope; a business connecting several departments can choose the wider subscription.
Strengths
- Opportunity activities and communication remain near the pipeline
- The CRM app can be used through the continuing One App Free offer
Watch out for
- Adding another independent app changes the single-app free arrangement
- Custom modules and external API access require the Custom plan
Best for
- Teams wanting a standalone sales app with a route into a wider business platform
Sources
- The #1 Open Source CRM | Odoo (Oct 25, 2026)
- Odoo CRM • Features (Oct 25, 2026)
- Odoo Pricing | Discover Odoo Plans (Oct 25, 2026)