What it does
Okendo connects product reviews, loyalty, quizzes, referrals and surveys for commerce merchants. Review questions can vary by Shopify collection. Its Reviews product has a continuing free plan; the full platform and bundles have separate commercial terms. Installation uses a Shopify account.
A clothing review might ask about fit while a food review asks about taste. In Attributes, select Add Attribute Collection and choose the relevant Shopify collection. Add a product question with the plus button, choose its type and settings, then Save. Private attributes collect answers without displaying them on the storefront.
Profile questions are created separately through Profile Questions, then selected in the collection's profile tab. Options include five-point scales, centred scales, single select and multi-select. A centred scale suits fit relative to an expected size; multi-select allows up to ten choices. Okendo recommends three to five attributes overall.
The Shopify listing prices the Reviews product in USD:
| Reviews plan | Charge every 30 days | Monthly orders |
|---|---|---|
| Free | 0 | 50 |
| Essential | 19 | 200 |
| Growth | 119 | 1,500 |
| Power | 299 | 3,500 |
Paid plans offer a 14-day trial and annual payment options. Growth adds a Q&A widget and AI summaries; Power adds targeted campaigns and advanced reporting.
The full platform includes five products, with bundles combining three. Obtain the price for the required combination and order volume. Platform Scale uses a custom fixed annual fee for unlimited orders, so an entry Reviews price should not be treated as the whole suite.
Strengths
- Product collections can ask different review questions
- Private attributes collect useful context without publishing it
Watch out for
- Attribute collections depend on Shopify collection organization
- The free Reviews offer does not establish free access to the complete suite
Best for
- Commerce teams collecting product-specific feedback alongside loyalty and customer research
Sources
- Okendo - Customer Marketing Platform (Oct 25, 2026)
- Getting Started With Attributes (Oct 27, 2026)
- Okendo Platform, Bundles and Product Pricing (Oct 27, 2026)
- Okendo Reviews and Loyalty on Shopify (Oct 27, 2026)