What it does
OurPeople's two-way messaging lets employees start a conversation by text or in the web app, with replies handled in a shared manager inbox. Managers can add private internal notes, close resolved conversations, and send a secure link that moves a text exchange into the app for longer discussions or document sharing.
Let a worker start the conversation by text or web app
OurPeople is an employee communication platform with an updates feed and a two-way messaging module. Its messaging page says employees can text the organization or use the web app's Ask tab, without messages landing on a manager's personal phone. Managers handle incoming text and in-app conversations in one view, can add internal notes for colleagues, and can mark a conversation closed when it is resolved. A secure link can move an SMS exchange into the app when the conversation needs more space or documents.
The trial is limited by time and message credits
The published trial lasts 14 days or until the included text-messaging credits run out, whichever happens first; the credits cannot be topped up during the trial. At the end, the account pauses until the customer moves to a paid plan. The pricing page directs larger teams to a custom quote and labels unlimited texting as a sales conversation, so this is not an indefinitely free chat service. No trial account or two-way conversation was tested.
Strengths
- Employees can start a two-way conversation by text or web app without messaging a manager's personal phone.
- Managers can handle text and in-app replies in one inbox, add private notes, and close resolved conversations.
- A secure link can move a text conversation into the app when files or a longer exchange are needed.
Watch out for
- The free trial ends after 14 days or when its included messaging credits are used, whichever happens first.
- The pricing page sends larger teams to sales for custom plans and lists unlimited texting as a sales option.
Best for
- Frontline organizations that need a managed way for employees to message managers by text or web app
- Teams that want one inbox for employee replies rather than work conversations on personal phones
Sources
- Team Communication Platform | Engage Employees with a Familiar Feed | OurPeople (Oct 25, 2026)
- Automate Communication with OurPeople OurPeople (Oct 25, 2026)
- Pricing & Packages OurPeople (Oct 25, 2026)