What it does
Outreach connects sales engagement with account and deal management, conversation intelligence and forecasting. Sequence controls manage each prospect’s progress and the mailbox responsible for follow-up. Pricing is quoted for the selected seats, capabilities and AI-credit capacity.
Open Content > Sequences, choose the sequence and its Prospects view, then select the people to change. The More Options menu separates temporary suspension from a recorded outcome.
| Action | Effect |
|---|---|
| Pause | Suspends progress until resumed |
| Mark Finished | Records Finished (No Reply) |
| Mark Replied | Records Finished (Replied) |
| Remove | Removes sequence participation while retaining the prospect record |
An out-of-office reply can have its own pause and resume behavior under the sequence settings. Check that context before making a manual change. Assign Mailbox transfers responsibility for sequence emails and tasks to another user.
Quoted capacity
Sign in to use the platform. Request pricing for the team’s engagement, intelligence and forecasting needs, including seats, AI credits and API capacity. Credit allowances need their reset period and any extra-use terms in the order.
Strengths
- Sequence actions distinguish temporary suspension from completed or removed participation
- Mailbox reassignment supports a change in the user handling sequence work
Best for
- Sales teams coordinating sequence follow-up with account and deal responsibilities
Sources
- Outreach official product and access information (Oct 27, 2026)
- Outreach manual prospect sequence actions (Oct 27, 2026)
- Agentic AI Platform for Revenue Teams | Outreach (Oct 26, 2026)