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Ask SI about PandaChat
Answers use saved listing facts and recorded sources.Homepage screenshot
What it does
PandaChat builds a digital twin of a mid-market e-commerce support operation on its own framework. It runs alongside the existing support team and is improved weekly. The site offers pricing, a case study, and a support review booking route. It connects to stacks including Shopify, Magento, Shopware, WooCommerce, Zendesk, Gorgias, Freshdesk, SAP Business One, Dynamics 365, DHL, GLS and DPD.
Built in Slovenia for the Adria and DACH region. The company says its AI agents have been in production since 2023. It lists Dr. Primož Cigoj as CEO and Builder, Urban Rupnik as Engineer and Customer Partner, and Mitja Kravos as Chief Performance Officer. The service checks orders before answering, follows escalation rules, verifies answers against data before sending, and re-tests top questions nightly. It reports through a morning briefing and a control room. Limits can be set on actions that move money. Example handled tasks include order status, address changes before dispatch, refund requests with amount checks, and invoices. The site offers a 30-minute support review with Mitja. It also lists awards from SDC Awards London, Go Digital GZS, DIGI-SI Challenge and SRIP GoDigital.