Parloa

What it does

Parloa is an AI agent platform for enterprise customer service. Teams build and run voice and chat agents that handle customer conversations. The platform covers the agent lifecycle, including agent building, model orchestration, context, channels, and performance testing.

Parloa is built for large organizations that want AI agents handling customer conversations in voice and chat. The company says anyone can build an agent, and that the teams closest to customers optimize the experience. The platform covers the agent lifecycle, including agent building, model orchestration, context, channels, and a performance lab. Pricing is consumption based, charged per minute for voice and per interaction for chat, with rates that reflect the complexity of each use case. Custom plans are built around each deployment, and one volume commitment can be applied across multiple use cases. The company says it starts by analyzing your contact center, current volume, and target use cases, then models anticipated costs and impact. Buyers should note that no public price list is shown, so costs depend on a custom quote. The site lists named use cases such as IVR replacement, authenticated agent actions, inbound upsell and cross sell, renewals and win back, collections, first notice of loss, SAP order to cash, BPO staff augmentation, and expanded language coverage. It also lists industries including healthcare, insurance, retail, travel and hospitality, and utilities. The trust center is the place to check security and data handling details.