What it does
Perform.AI, formerly Parcel Perform, combines commerce visibility, delivery promises, shipment tracking, returns and logistics. Retailers can turn a delivered order's tracking page into a return form. Access uses a Perform.AI account and subscription, arranged through the sales team.
Customers select items and a return method on the merchant's website. Item eligibility and fees appear in the flow; connected inventory supplies exchange choices, with credit and gift cards as alternatives. Rules can distinguish seasonal windows, VIP customers and country exceptions, then approve, reject or hold requests for review.
Service teams can find returns by status, order or product and create one during a customer call. Warranty requests can follow repair, replacement or refund policies.
The included MCP connector links shipment data to supported AI tools. Connect Perform.AI, sign in and choose the organization, then ask about a shipment or paste a filtered portal-view URL. Access follows the same organization, feature and permission limits as the portal. It has no separate subscription charge.
Strengths
- Delivered-order pages can become item-level return forms
- Exchange choices draw from connected inventory
Best for
- Retailers joining delivery operations with website returns
Sources
- Perform.AI (Oct 26, 2026)
- Terms of Use | Perform.AI (Oct 26, 2026)
- Perform.AI (Oct 27, 2026)
- Self-Service Returns and Returns Shipping (Oct 27, 2026)
- Perform.AI MCP (Oct 27, 2026)
- Contact Perform.AI (Oct 27, 2026)