- SI Score
- 74/100
- Pricing
- Contact for Pricing
- Free plan
- Not confirmed
- Sign-up required
- Not confirmed
Ask SI about PolyAI
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What it does
PolyAI builds dialog agents that handle enterprise customer conversations by voice and chat, resolving them without escalation. Agents are designed in Dialog Studio and run on PolyAI's own models, including Dialog-RSN-1, which reasons directly over raw call audio. It is aimed at large organizations in industries such as healthcare, financial services, hotels, telecom and utilities.
PolyAI is built for enterprises that want voice and chat agents to finish real customer tasks, not just answer simple questions. You design flows, tools and brand voice in Dialog Studio, connect the agents to existing systems through pre-built integrations and open APIs, then monitor and improve them over time. The company reports 90 percent of calls resolved end to end on its largest deployments and 99.994 percent uptime. A careful buyer should check pricing, since ongoing use is billed per minute and the site does not publish rates, and should confirm data residency and compliance needs against the listed certifications.
- Audio-native Dialog-RSN-1 model with under 300ms response
- Pre-built integrations and open APIs for existing systems
- Certified SOC 2 Type 2, ISO 27001, PCI DSS and GDPR
- No public per-minute rates, pricing requires a demo request
- Focused on enterprise scale rather than small teams
- Some model details are only in announcements and docs