What it does
ProProfs Knowledge Base is a documentation product for customer help centers and internal employee information. Its feature page lists content authoring, branding, roles and permissions, in-app help, search, reporting, SSO, API, and integrations. The vendor presents it for user manuals, IT and process documentation, and customer FAQs.
Separate internal and public guidance
A support group could author customer-facing instructions while keeping employee procedures in an internal knowledge base. ProProfs lists roles and permissions, search, contextual in-app help, and reporting among its features, which gives administrators several dimensions to consider when structuring the content. The product site also links video tours and guides, useful resources for understanding its authoring process before selecting a plan.
This is a specific knowledge-base product within ProProfs' broader collection of training, survey, and help-desk products. Confirm the audience and access features included in the plan rather than assuming each related product is bundled. No articles, API calls, or security settings were tested, and current plan limits were not verified.
Strengths
- The feature list includes roles and permissions, search, in-app help, and reporting.
- The vendor identifies both internal documentation and customer-help use cases.
Best for
- Teams publishing separate internal procedures and customer self-service articles
Sources
- Best Knowledge Base Software Features List | ProProfs (Oct 25, 2026)