What it does
Retently collects customer feedback through email, in-app surveys, links and other touchpoints. It supports recommendation, satisfaction and effort ratings, with campaign automation and response alerts. Ecommerce and business customers can evaluate it for 14 days before subscribing; the trial requires no card.
Retently's regular email schedule has two clocks. The first-survey delay runs from the contact's import date, so an older imported contact can receive the first survey immediately when the campaign is switched on. Recurring surveys instead count from the last survey sent by that campaign; other campaigns do not restart that interval.
On the Schedule step, enable Throttle the survey to avoid over-surveying contacts. Choose a window from 1 to 365 days, then select Any campaign or This campaign. Both the recurring interval and this contact-spacing rule must allow a send. A contact delayed by the throttle stays in the campaign and becomes eligible again without being re-imported. Link surveys have no built-in throttle because Retently does not distribute those links.
Plans and account access
| Ecommerce plan | Campaigns | Seats |
|---|---|---|
| Basic | 10 | 3 |
| Pro | 10 | 10 |
| Enterprise | Agreed with Retently | Agreed with Retently |
Monthly and yearly subscriptions are available. Basic includes ecommerce integrations; Pro adds the API for custom software connections. Enterprise is the route for Salesforce integration. Retently does not offer a lasting free plan.
Create the trial account with a business email and password, selecting Ecommerce or B2B. The current registration page provides 14 days without a credit card.
Strengths
- Recurring timing and cross-campaign contact spacing have separate controls.
- A throttled regular-campaign contact can become eligible again automatically.
Watch out for
- Survey links have no built-in throttling of their distribution.
- The Ecommerce Basic plan excludes API access.
Best for
- Customer-experience teams running recurring or purchase-triggered surveys across several campaigns
Sources
- Customer Experience Software Pricing and Plans (Oct 27, 2026)
- Regular email campaign schedule setup (Oct 27, 2026)
- About survey throttling (Oct 27, 2026)
- Create a Retently CX account (Oct 27, 2026)
- Delighted alternatives: Retently access details (Oct 27, 2026)
- AI Customer Experience Platform for Ecommerce & Retail (Oct 25, 2026)