Runnr.ai

What it does

Runnr.ai automates guest communication for hotels, holiday parks, campsites, hostels and aparthotels. It sends proactive messages and answers questions through WhatsApp, SMS, Booking.com, Expedia, Airbnb, phone, email and webchat. The platform also supports digital check-in, upsells and service requests, and connects to property management systems such as Mews and Opera Cloud.

Runnr.ai is aimed at accommodation providers that want to reduce repetitive guest messages and add revenue through timely upsells. It connects to a property management system, sends proactive stay information, and lets guests ask questions in their own language while staff see conversations in one inbox. The site says the system can automate up to 95% of hotel guest communication and handle 100+ languages. Pricing starts at €100 per month for the Pro plan, with a 30 day trial period and a 12 month agreement. Messaging fees are charged separately based on usage. A buyer should check which PMS and channel integrations are supported for their property and confirm the total cost including messaging fees.