What it does
Shiprocket brings courier selection, labels, tracking and cash-on-delivery reconciliation into one merchant account. Indian sellers can connect sales channels and handle unsuccessful deliveries through the NDR queue. A free Lite plan sits alongside monthly plans with different courier rates and support.
Shiprocket helps Indian merchants move an order from a sales channel to a courier, then follow the delivery and any cash-on-delivery payment. Labels, manifests, bulk shipping and order synchronization support the dispatch process. Multiple pickup locations let a seller arrange collection from different premises.
Follow up an unsuccessful delivery
In the left menu, open NDR and then Action Required. Find the order, open the extra options under Action and choose Contact Buyer. Initiate Call connects the merchant and buyer, with an alternate contact number available when needed. After the conversation, select Reattempt to send the request to the courier; the call history supplies the verification. This route allows one successful call per NDR attempt.
A reattempt request can correct the address or phone number or specify a later delivery date. If the buyer no longer wants the parcel, the RTO option sends it back to the requested return location. A request still depends on the courier performing the next delivery action.
Software plans and shipment costs
| Plan | Monthly software price |
|---|---|
| Lite | Free |
| Business | INR 199 |
| Advanced | INR 499 |
| Pro | INR 799 |
Courier charges are separate. The paid plan fee is refunded at stated monthly shipment levels: 100 for Business, 500 for Advanced and 1,000 for Pro. These are fee-refund conditions, not free-postage allowances.
The pricing page describes recommended order volumes, but those recommendations should not be read as hard plan caps. The actual courier quote and delivery coverage remain relevant to each parcel's destination, dimensions and weight.
Strengths
- NDR follow-up brings buyer contact and courier reattempt requests into the account
- Free Lite access includes core dispatch and cash-on-delivery tools
Watch out for
- Subscription fees do not cover parcel delivery charges
- A reattempt request still relies on the courier completing delivery
Best for
- Indian online sellers managing courier dispatch, cash-on-delivery and delivery exceptions
Sources
- Shiprocket: Your All-in-One eCommerce Growth Partner (Oct 25, 2026)
- Shiprocket shipping plans and refund thresholds (Oct 27, 2026)
- Contact Buyer for an NDR shipment (Oct 27, 2026)
- Process a delivery reattempt or RTO request (Oct 27, 2026)