What it does
Stonly is a customer-service knowledge base and interactive-guide platform. Its official page describes guided, step-by-step content, a searchable knowledge-base widget, and tools for content versioning and access rights. The pricing page lists Small Business and Enterprise plans but does not display a fixed public price, so prospective customers are directed to contact Stonly.
Stonly pairs a searchable knowledge base with interactive guides that walk customers or support agents through a process. Its official product page describes contextual help content that can be distributed through a widget, while content versioning and rights management help support teams maintain what users see. This approach differs from a static article library because a user can follow a guided path to a relevant answer.
The official pricing page lists Small Business and Enterprise plans but does not show a fixed public amount in the retrieved page. Stonly is focused on customer service and support guidance rather than general internal wiki authoring. I reviewed the official knowledge-base and pricing pages; I did not create a guide or install the widget.
Strengths
- Interactive step-by-step guides can complement a searchable article knowledge base.
- Versioning and access-right controls are described for managing support content.
Watch out for
- The product is oriented toward customer service rather than general-purpose team documentation, and public plan prices are not displayed.
Best for
- Customer-support teams that need contextual, guided help in addition to static articles.
- Organizations that want a searchable knowledge-base widget with managed content versions.
Sources
- Knowledge base software for customer service | Stonly (Oct 25, 2026)
- Pricing and Plans | Stonly (Oct 25, 2026)