Thena

thena.ai ↗

AI customer support platform for B2B teams.

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SI Score: 75/100
Pricing: Not confirmed
Free plan: Not confirmed
Sign-up required: Not confirmed

Ask SI about Thena

Answers use saved listing facts and recorded sources.

Homepage screenshot

SI REVIEWBased on the site's own pages, in a directory managed by people

What it does

Thena is an AI customer support platform for B2B teams. It unifies Slack, email, and chat to route, respond, and resolve in one flow. It offers omni-channel ticketing, AI chat agents, smart routing, help centers, workflows, and integrations. Visitors can get started or book a demo.

The site lists a free plan with no credit card required and a demo booking route. Documentation covers integrations, including Discord setup through the Thena API and Discord bot commands. Pricing and API references are linked from the official pages.

Best for

B2B customer supportSlack-based support ticketingEmail and chat supportAI-assisted routing and automation

SI Score

75/100

#51 in Assistants & Chatbots

Based on published information. No hands-on task test.

Method 2.0 · Published source review Assessed Oct 28, 2026Score ceiling for this evidence: 84/100.

Product usefulness 75

Evidence

Thena documents Slack/email/chat ticket intake, routing, summaries and AI/human response workflows. Channel, seat and ticket allowances are explicit; the cited overview does not establish the detailed resolution/escalation and agent-configuration cycle.

Limits: Source-researched AI assessment reviewed by a separate native AI worker. No hands-on product test or human verification is claimed.

Source links and check dates are in Sources and checks below.

Separate website checks

These checks do not add points to the SI Score. They inspect the website's HTML, not the product in use.

Basic website checks90/100

HTTPS: yes
Homepage answered with HTTP 200
Privacy policy link: found
Terms link: not found
Contact or about page: found

We check that these pages exist, not what they say. Ownership and company details are not verified.

Checked Oct 18, 2026.

HTML accessibility checks68/100

Page language set: en
Mobile viewport: yes
Images with a text alternative: 3 of 38
Main heading (h1): yes

Automated checks on the homepage HTML only. This is not a full accessibility audit.

Checked Oct 18, 2026.

Homepage HTML response100/100

First byte after 34 ms
Homepage HTML loaded in 0.1 s
HTML size 927 KB

Measured once from our server. Images, scripts and your own connection are not included.

Checked Oct 18, 2026.

Trackers in homepage HTML64/100

Third-party trackers in the homepage code: Google Tag Manager, Microsoft Clarity, LinkedIn Insight

Only the homepage HTML is checked. Trackers loaded later by scripts, and what the service does with your data, are not covered.

Checked Oct 18, 2026.

Page date hints90/100

No copyright year found on the page.
Server says last modified: Tue, 18 Aug 2026 08:51:11 GMT

A copyright year is a weak sign of upkeep. It does not prove the content is current.

Checked Oct 18, 2026.

Policy links do not verify a company's conduct. An HTML response time is not application speed. Tracker and accessibility checks miss behavior after page load. Copyright dates do not prove product upkeep.

How the SI Score works →

Unconfirmed details may be unassessed, absent from the pages checked or temporarily unreadable. A missing price does not mean the service is free.

Sources and checks

Supporting pages for product usefulness, site facts, prices and separate website checks. Each record keeps its own date. Reading a page does not establish how well the product performs in use.

www.thena.ai/
- Product usefulness evidence
- Basic website checks (separate check)Checked Oct 18, 2026
- HTML accessibility checks (separate check)Checked Oct 18, 2026
- Homepage HTML response (separate check)Checked Oct 18, 2026
- Trackers in homepage HTML (separate check)Checked Oct 18, 2026
- Page date hints (separate check)Checked Oct 18, 2026
www.thena.ai/pricing
- Product usefulness evidence
www.thena.ai/policy/privacy
- Basic website checks (separate check)Checked Oct 18, 2026

Checks without a source link

PricingUnknownChecked Oct 18, 2026
Free planUnknownChecked Oct 18, 2026
Sign-up requiredUnknownChecked Oct 18, 2026
PlatformsUnknownChecked Oct 18, 2026
APIUnknownChecked Oct 18, 2026
Open sourceUnknownChecked Oct 18, 2026

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