Tidio

What it does

Tidio is a customer service platform that combines the Lyro AI Agent with live chat, help desk, and Flows automation. Lyro answers from your data, says I don't know instead of guessing, and hands complex cases to your team. It also tracks sales, leads, and bookings in one report.

Tidio is a customer service platform that pairs the Lyro AI Agent with live chat, a help desk, and Flows automation. Lyro answers only from your data, says I don't know instead of guessing, and hands complex cases to your team with full context. Flows capture leads and recover carts, and attribution shows what each chat earned. The company reports a 75% average resolution rate and 300,000+ businesses using it. A free plan is available forever, and paid plans start at $29/mo with cancel anytime. A careful user should check how well Lyro trains on their own content, review the pricing tiers and AI conversation limits, and test handoff quality before relying on it for complex support.