What it does
Trustly provides Pay by Bank collection, deposits, recurring payments, payouts and supporting bank-data services for businesses. Products and operating arrangements differ by region. Merchant access is arranged through sales and an account, while customers can pay through participating checkout pages without creating a separate Trustly account.
At a Trustly Pay checkout, the customer chooses Trustly, selects their bank, signs in through online banking and completes payment. The US product lets merchants configure payment-guarantee options per transaction; any protection depends on the agreed option and its terms.
For US merchant reporting, open the Report tab and select Reconciliation and Funding Settlement Report. Choose the start and end dates, display timezone and output destination. Download produces a ZIP containing CSV reports; the alternative sends it to the merchant's secure file-transfer location. The timezone changes displayed timestamps, not the underlying transaction window.
Use the Funding Report to match a bank deposit to its component transactions. Settled items sit under their funding batch. Pending items appear above those batches with a zero amount and no funding trace identifier, so they should not be counted as settled revenue.
Ask the regional sales team for merchant processing, refund, payout and currency charges. The European consumer help centre separately says Trustly does not charge a payment-service fee, although currency conversion can cost extra and is shown before authorization. Banks or merchants may also charge. That consumer policy does not establish a free business processing plan.
Strengths
- Merchant Portal roles can restrict staff to refunds, cancellations, approvals or read-only access.
- Customers can use the US Pay checkout without installing a Trustly app.
Watch out for
- US portal report requests are limited to a 31-day range.
Best for
- Merchants adding a bank-payment option for customers
- Finance staff reconciling US Trustly settlement batches
Sources
- Trustly: Product catalogue (Oct 27, 2026)
- Trustly: US Pay checkout and configurable guarantee (Oct 27, 2026)
- Trustly: Download reconciliation and settlement reports (Oct 27, 2026)
- Trustly: Read settled and pending funding records (Oct 27, 2026)
- Trustly: Merchant staff roles (Oct 27, 2026)
- Trustly: Merchant Portal access (Oct 27, 2026)
- Trustly: US sales enquiries (Oct 27, 2026)
- Trustly: European consumer fee policy (Oct 27, 2026)