What it does
UserTesting collects recorded customer feedback on websites, apps, prototypes and other experiences. Teams can recruit participants, run moderated or unmoderated tests and share transcripts, clips and analysis. Pricing is quoted for the organization’s usage and edition; a requested trial or one-off free test is available before subscribing.
Choose both an edition and a usage model
UserTesting offers Test-based Consumption, which charges around test usage and includes unlimited users, and Team-based Unlimited, which covers unlimited tests within an agreed enterprise scope. These are separate from the feature editions.
| Edition | Main scope |
|---|---|
| Advanced | Test builder, templates, moderated and unmoderated tests, screeners and transcripts |
| Ultimate | Advanced plus card sorting, tree testing, custom audiences and Insights Hub |
| Ultimate+ | Ultimate with Team-based Unlimited and scoped insights services |
The UserTesting for Figma plugin is included with Team-based Unlimited and can be an add-on on other plans. Ask for a quote that includes the intended research methods and plugin access.
Before a paid subscription
The plan FAQ offers a requested trial or a free website test with a participant video. These are evaluation routes, not a general permanent free research workspace. Customer access and the separate Get Paid to Test participant programme serve different purposes.
Strengths
- Screeners and demographic filters help define participant groups
- The platform supports both live conversations and unmoderated tests
- Transcripts and click maps accompany recorded feedback
Watch out for
- Prices require a tailored quote
- Some plugin and role features depend on the usage plan as well as the edition
Best for
- Organizations collecting customer feedback during product development
Sources
- UserTesting customer research platform (Oct 27, 2026)
- UserTesting plans and editions (Oct 27, 2026)