Voyado Customer Engagement

Pausing a Voyado automation closes entry to new contacts for the chosen period. People already inside continue through it. For a busy seasonal campaign, pausing an overlapping journey therefore reduces new enrollment without freezing every scheduled follow-up already in progress. Manage status lets the team set closing and reopening times or resume earlier.

Choose how the automation should end. Finishing blocks new entry and lets current contacts complete their journeys; Archived stops the automation immediately and prevents those contacts from continuing. A draft can also have a future activation time, and removing that activation schedule returns it to Draft.

Use these states to plan a promotion's full lifecycle, including the people still waiting in its steps. Current commercial access combines a fixed platform fee with channel usage, under a tailored SaaS proposal. Customer Engagement can be purchased without adopting the separate Product Discovery application.

To add a colleague, an authorised user opens Administration, Administrators, then New Admin. Assign the permission group and choose access to all stores or selected stores before saving. The invitation is valid for seven days and leads the colleague through password and authenticator setup. Production and Staging need separate user additions, with the email added to the allowlist first in Staging.