Workforce Wave AI Receptionist

What it does

Workforce Wave provides an AI receptionist that answers inbound phone calls around the clock. It asks qualifying questions, books appointments into a connected scheduling system, routes urgent calls by set rules, and writes intake data into CRM and practice tools. Pre-built setups exist for medical practices, dental offices, law firms, real estate teams, home services and insurance agencies. Setup begins by reading your website, followed by a one hour onboarding session. Calls can be tracked from a dashboard. Pricing is listed from $99 per month with no setup fee.

Workforce Wave's AI receptionist is a voice agent that answers every inbound call on the first ring, 24 hours a day, including weekends and holidays. It collects service type, urgency, appointment preference and budget range, then syncs structured data to platforms such as HubSpot, Salesforce, Clio, NexHealth and ServiceTitan. The company says intake data connects to more than 150 platforms. Appointment booking reads availability in real time and confirms a time slot with the caller. Urgent calls can follow routing rules to an on-call number, a sales rep or dispatch. When a call exceeds the agent's scope, the system can transfer to a live number, take a callback request or send an SMS alert. Industry configurations cover medical practices with HIPAA framing and integrations such as Epic, NexHealth and Athenahealth, dental offices with Dentrix and Open Dental, law firms with conflict screening and Clio, real estate teams, home services and insurance agencies. The process starts by reading your website for services, team, hours and FAQ content, then a one hour onboarding session, then forwarding your phone number to the service. Most single-location businesses go live within a week.